Customer Service

At Coppin's Hallmark we are committed to making sure you are satisfied with your experience with our company. As one of the largest gift retailers both in stores and online, we know we have to serve each and every customer well to maintain our reputation and encourage our customers to come back over and over again. If you have any questions, please don't hesitate to contact us by email at or phone 435-752-3377. If for some reason we can't answer the phone, please leave a message or email and we will respond shortly.

Refund, Returns and Cancellation Policies:

Coppin's Hallmark offers a complete satisfaction guarantee. If you are not satisfied with your online purchase it may be returned within 30 days after purchase for a full refund. Please e-mail us at or call us at (435) 752-3377 to begin the process. For more information please visit Returns and Refunds.


Frequently Asked Questions:

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. For orders under $30.00 you may choose standard shipping for $4.95 or expedited for $7.95. For orders over $30.00 you may receive free standard ground shipping or for $2.95 your order may be shipped expedited.

Q: How long will it take to receive my shipment?
A: This varies depending on your location. All orders are shipped out the same day if received by 3:00 p.m. ET. If received after 3:00 it will ship out the next working day. We use either United States Postal Service or Fed Ex to ship packages. The size and weight of your shipment determines which of these two shipping companies we choose to ship your order. For standard ground shipping with both USPS and FEDEX it is estimated that it will take 3-9 days depending on your location. For expedited shipping it is estimated to take 2-5 days. Currently we ship only in the continental United States.

Q: Why don't I see all Hallmark products on your site?
A: Coppin's Hallmark Shop is an independently owned and operated gift store, and in our brick and mortar stores we sell an excellent selection of Hallmark gifts, Hallmark Cards and other Hallmark products, however, due to licensing restrictions, we are limited to a few Hallmark items online. If you are looking for something specific, call us at (435)752-3377 or email us at and we will do everything we can get what you are looking for. We continue to represent and sell many of the top branded gift ideas in the industry and look forward to bringing you many new and fun gift ideas.